Refund policy

Return & Shipping Policy

30-Day Return Policy

We have a 30-day return policy, meaning you have 30 days from receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.

To initiate a return, contact us at aoneeight.sa@gmail.com Returns should be sent to the following address:

Saudi Arabia , Riyadh - Al Harith Ibn Al Habbab;

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return rules summary

Returns accepted for 30 days

Free return shipping inside Riyadh;

Outside Riyadh fees 25SAR

No restocking fee

No final sale items

For any return-related inquiries, contact us at aoneeight.sa@gmail.com.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and take appropriate action.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)

Custom products (e.g., special orders, personalized items)

Personal care goods (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

For questions about specific items, contact us before making a return request.

Note: We do not accept returns on sale items or gift cards.

Exchanges

To exchange an item, return the original item first. Once the return is accepted, you may place a new order for the desired item.

European Union 30-Day Cooling-Off Period

For merchandise shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason, without justification. The item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return. If approved, a refund will be issued to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.

If more than 15 business days have passed since your refund approval and you have not received your funds, contact us at aoneeight.sa@gmail.com